Infant Nursery—Ages birth to 12 months:
Volunteer responsibilities: Giving loving care to our babies, talking or singing to them about Jesus, and looking after diapering and feeding needs. If you are a female, you must be willing and committed to changing diapers every Sunday you serve, because, by policy, our males are not allowed to do so.
Toddler Rooms—Ages 1 - 2:
Volunteer responsibilities: Engaging our toddlers in play, worship, and a basic curriculum, and taking care of diapering/potty needs. If you are a female, you must be willing and committed to changing diapers every Sunday you serve, because, by policy, our males are not allowed to do so.
Preschool 3’s – Pre-K:
Volunteer responsibilities: Engaging our young preschoolers in a structured, hands-on curriculum, including teaching lessons, leading worship, assisting with crafts, and helping with other lesson-related activities. Females may need to assist potty-training children on occasion.
Kindergarten & 1st Grade:
Volunteer responsibilities: Engaging our K-5/1st grade kids in a structured, hands-on curriculum, including teaching lessons, leading worship, assisting with crafts, and helping with other lesson-related activities.
Elementary—Grades 2nd - 5th:
Volunteer responsibilities: Engaging our elementary kids in an interactive, structured curriculum, including teaching large-group lessons and leading small-group activities, leading worship, and assisting with occasional crafts and other hands-on (or feet-on) activities.
Wednesday night info for youth:
Volunteer responsibilities: Engaging our middle school and high school students by building solid biblical relationships with them through conversation, Bible study, prayer, and occasional events.
Here are the expectations for each of our volunteers::
-Each volunteer is expected to attend a worship service on the day they serve.
-Arrive 30 minutes prior to scheduled time of service.
*1st service = 8:45am (Service starts at 9:15am)
*2nd service = 10:30am (Service starts at 11:00am)
- Be prepared with the lesson plan made available to you on the planning center.
- Helpers are also to be versed in lesson plan to assist teacher in best possible manner.
- Communicate any questions, comments or concerns
- Never accept children unless 2nd volunteer is present.
-Clean off counters and tables at the end of each class.
-Find a replacement if you cannot attend your scheduled hour of service.
- Keep the Family Ministry and its leaders in your prayers.
-Come with a servant’s heart and a great attitude!
- If you do have to come late please text Jen 407-341-9947.
You are to never be alone with a child. There must be two adults (18 or over) with the kids at all times. And, you may not volunteer with an immediate family member without another adult being present.Safe
For the safety of our kids and the sanity of our volunteers, we hold to the following child-to-volunteer ratios: infants—3:1, 1s—4:1, 2s—6:1, 3s & 4s—10:1
Please don’t take photos of a child without parental permissionName tags: Please wear your name tags every week, so that you are easily identifiable by parents and kids as a CrossPointeKIDS volunteer.
Please don’t let a child cry for more than 15 minutes non-stop or 30 minutes off-and-on before paging the parents, unless they have instructed you differently.
Please abide by the following policy regarding physical contact:
Acceptable physical contact with a child: Affirmation, such as a gentle or guiding touch of the head or shoulders or upper back or a gentle, side-ways hug. Caring for a child’s physical needs, such as diaper-changing, tying shoes, etc. (Though, only female volunteers are allowed to change diapers or help with potty needs.)Carrying infants and toddlers (or preschoolers with special needs) in your arms or on your lap (with your legs and their legs both closed).
Unacceptable physical contact with a child: Kissing, frontal hugs, or touching chest, genital region, upper legs, buttocks, waist or stomach.Sitting a child in the center of your lap, between your legs, or straddling one or both of your legs.Any touching used to express power or control over a child.
Every family will be asked to have an account on “The City,” which is our church’s on-line database and communications tool. We are utilizing a high-tech check-in system through “The City.” The parents scan a pre-registered, barcoded keytag, and the computer prints out nametags for each child and a parent receipt for the parent. Parents place the nametags on the children’s shirts. Children staying two services will have two nametags on, as this is how the computer system prints them.
*How do I check a child into my classroom?
The parent will place a nametag on their child before checking him or her into your room. Please do not allow a child to check into your room without a nametag on. The nametag will have a unique number code on it, in case we need to call a parent during the service. (We will flash the child’s number up on the large screens in the auditorium.) The nametag will also list any allergies the child has, so please make note of this before offering any snacks.
*How do I check a child out of my classroom?
When a parent comes to pick up their child, they will hand you a receipt, which shows initials and security codes for every child in their family. Please verify that the initials and code match the child’s name and code on their nametag before releasing the child to the parent. If a parent has lost their parent tag, please notify the leader on duty as the main host and they will verify the identity of the parent.
*Instructions for Infants and Toddlers:
When taking infant or toddler from parent please request that they label their diaper bag. Also, please ask that ALL strollers be parked in the stroller parking room down the hall.
In the event of…
A medical emergency: If this is a true medical emergency, turn on the walky-talky, press the side button with your thumb, and say, “Code 9-1-1 in the _____ classroom” clearly. While awaiting assistance, have one volunteer pick up the classroom phone, dial 9 first, and then dial 9-1-1, while the other volunteer is attending the patient. If necessary, begin administering CPR. CPR instructions are posted in each classroom.
A tornado: If there is a tornado in the area, first turn on your walky-talky, so that a constant communication line is open. Then, kids in classrooms with outside windows should be calmly walked across the hall into the classrooms without windows. It is vital that the entire class stay together the whole time, so that every person is accounted for. Keep the kids calm, and wait until you have received word that the threat is over before bringing the kids back to their class.
A power outage: If the power goes out during your class time, open your supply drawer and turn on the flashlight, provided. Stay calm, and have the kids sit down together as a group, so as not to trip and injure themselves in the dark. Engage the kids in quiet activities, their Bible lesson, or sing songs, while using the flashlight, until the power is restored.A fire alarm: In the event that a fire alarm goes off during class, immediately turn on your walky-talky and hold it close to your ear, so that the ministry leader can communicate with all classes at once for any announcements or instructions. Barring any different instructions from the ministry leader (i.e. notifying you that it’s just a false alarm), proceed with a calm, orderly evacuation of the kids to the nearest emergency exit, avoiding any hallways with evidence of fire or smoke. It’s absolutely vital that the entire class stay together the whole time, so that each person is accounted for! Wait for word from your ministry director that the threat is over before returning to class.
A known fire in the building: If you see or smell a fire or smoke in the building, or if the water sprinklers start up, turn on your walky-talky, and say, “Code Red,” and name your location. Then, calmly gather your class and walk or carry them out of the nearest emergency exit, in a direction away from the fire. You may also announce, “Code Red” to the other classroom teachers as you move down the hallway. And, if you pass a fire alarm in the hallway, please pull it down to help warn others to evacuate. Once your announcement is heard by the ministry leader, we will assist with further evacuation and notify the fire department and/or utilize the fire extinguishers to take care of the fire. Your primary job is to ensure the safety of the kids in your care.If you are trapped by a fire in your classroom: In the unlikely event that you are trapped in your classroom by a fire, grab your walky-talky and notify the ministry leader of your situation. We will do everything in our power to ensure you and the kids are rescued quickly. The sprinklers are designed to go on quickly and stay on with the intent to put fires completely out, so chances are you will be wet, but fine. In the meantime, or if the sprinklers mal-function, a volunteer should lay the kids down flat on the ground, as far away from the fire as possible. Then, the other volunteer can dowse rags, sheets or towels with water and place them over the kids’ mouths and bodies.
A hostage or gun situation: In the event that someone has entered your classroom with a gun or other weapon with the intent to take hostages or threaten someone’s safety, try to turn on the walky-talky and speak, “Code Silver” into it. Assuming this may not be possible, try to at least push the speak button a few times. Any odd walky-talky noises will be investigated. Stay calm and compliant and help children to do the same. Don’t try to physically subdue him/her. Authorities will be notified as soon as possible.
Volunteers must be healthy in order to serve our kids. Please do not enter the classroom if you exhibit any of these symptoms:
Fever or vomiting in the past 24 hours. More than one bout of Diarrhea within a 24 hour period. Runny nose (anything but clear discharge). Excessive coughing. Discharge in or around the eyes or conjunctivitis (pink eye). Untreated infectious skin infections, patches or questionable rashes. Unusually dark urine and/or gray or white stool and yellowish skin or eyesHead lice. Any other unusual sign or symptom of illnessIf being treated with antibiotics, please allow 24 hours before serving in a classroom.
Diaper-Changing and Potty Procedures
Only female volunteers are allowed to change diapers and take care of potty needs. Please make sure every child of diaper age has been checked and changed (if diaper is wet or soiled) at least once during your service time.
Please follow the following diaper-changing procedure:
Put on a new set of disposable gloves for each child. Roll out paper towels on the changing pad, and grab child’s diaper bag. Place child on changing table and fasten belt in place. (Never leave a child unattended on the changing table!) Clean diaper area with wipes, wiping front to back, until clean. Put on a dry diaper, finish dressing child, and lift him/her off the table. Place diaper and paper towels in trash receptacle provided. Spray changing pad with Clorox spray/wipe down after changing a dirty diaper. Dispose of gloves and wash hands thoroughly.
If a potty-training child needs assistance in the bathroom, please make sure you are never alone with him/her. Keep the door open a bit, with another volunteer close-by, helping monitor both the classroom and the bathroom.
Tell children up-front what is expected of them, and praise good behavior. Ask for God’s guidance in dealing with a situation as it arises. If there is an “offense,” use verbal instruction first, with a firm, gentle voice. Don’t use words or a tone that would cause a child to think he/she is the problem, rather than the specific behavior being addressed. Then, guide the child back to participating in the appropriate activity. If a gentle verbal reprimand isn’t effective, calmly explain to the child again exactly what behavior needs correcting, and withdraw him/her from the child, toy or activity, engaging him/her in something else. If the problem persists, use an “age-appropriate” time-out: 1 minute for 2 year olds, 2 minutes for ages 3-4, 3 minutes for ages 5-6 and 5 minutes for ages 7 and above. However, never leave a child completely unattended, even during “time-out.” If a child refuses to go to or stay in time-out, or becomes physically defiant, please use the walky-talky to notify a ministry leader, rather than physically restraining the child with force. A parent will be notified. If a child has hurt another child in a very minor way, use the same procedures as above for discipline, and report the minor injury to the victim’s parents at pick-up time. But, if the offender has physically harmed another child, to the point that a bruise is visible or skin is broken, please separate the offender from the other children and notify a ministry leader on duty. The offender’s parent will be called to take him/her out of the classroom, and the victim’s parent will be notified, as well.
Frequently Asked Questions Related to Security::
What if I need to step out of the classroom briefly during class?
If there are more than 2 adults, and if safe ratios can be maintained in your absence, you may step out for a few minutes. Otherwise, you’ll need to use the walky-talky to call a Children’s Ministry leader to come spell you.
How and when do I use the walky-talky, and who’s on the other end?
There’s a walky-talky available in every classroom, recommended for use in the following situations: a parent needs to be visually paged, a child is sick or injured, a volunteer needs to step out of the classroom, you have a discipline problem not resolved by following our discipline procedure, or there is an emergency of any kind. A children’s ministry leader will be at the other end of the walky-talky to assist you. (They may be in the church service when called, so please give them a moment to respond.) To use the walky-talky, twist the top knob to turn it on. Then, press the side button with your thumb to speak and take your thumb off to hear the response.
What if I suspect a child in my care is sick?
Parents must also follow the health guidelines when deciding whether to check their child into a classroom. If you have a child in your classroom with suspect illness, please page a ministry leader with your walky-talky immediately, and a parent may be called to take the child out of the classroom.